Ok here is the background story. Computer and internet connection where affected by hackers. I have managed to fix these issues and successfully checked my bigpond email on Sunday night 31/1/2016, at which time I move some folders around and moved my inbox emails to their home folders.
On Tuesday (2/2/2016) I emailed home a document from work so that I could send off a query about my laptop and on opening my bigpond email via then normal means I noticed that my inbox was empty, so I checked some of my folders also and they were empty as well. Now I know I did not delete any emails from these folders. My wife then sent me an email on the same date and todate (5/2/2016) that has not been received also. I subsequently called Telstra support about the issue and did not receive any help. (Hide behind privacy laws)
As of this evening I still have an empty inbox even though I receive up to 5 emails a day to this email address.
Ok so I run a Windows 10 operating system and have both Google Chrome and Microsoft Edge as my internet web browsers. I also exclusively use webmail and do not have an outlook account or any other type of email software package to run my email account from.
The link I use is as follows: https://signon.telstra.com.au/login?site=knt&goto=http%3A%2F%2Fmessaging.bigpond.com%3A443%2F%3Fcid%3DTM_NEW_BIGPOND_EMAIL%26cid%3DBP_RSS_bigpond-changed-1_2_bigpond-email_090114
Help is appreciated.
I also want to retreive all the lost received (inbox) emails along with the deleted emails from my folders as I know what date the info was there and when it disappeared. Could it be that my mail is been redirected without my knowledge???