Hey Svea,
You should make sure that you've set up all of your Bigpond account settings correctly. Including the right SSL codes and Ports. You can see a video of how to do this below at another crowdsupport link:
https://crowdsupport.telstra.com.au/t5/Android-KB/How-To-Set-Up-Your-BigPond-Email-Android/ta-p/340231
Regards,
Taka
Telstra Customer Advisor
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Re: How To Set Up Your BigPond Email - iOS
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