Fleming wrote:
When you login to MyAccount, are you able to use the webmail link on this page to load the webmail for your account?
Does your password differ when you login to MyAccount as apposed to logging into your mail account?
What you can try is:
- Visit the migration portal. https://emailupdate.telstra.com
- Press Logout.
- Enter your username (email address) and the password you use to login to the email.
See if that works.
As you suspect, I bet your email is associated to another account ID. Also be aware that if you signed up with a different email to Telstra Crowd, then it will also show the "You do not have any mailbox service" as it is technically a Telstra account.
In answer to your questions:
1) Yes if I login to MyAccount with that e-mail address, and click on Webmail, I get to the mailbox corresponding to the e-mail address I logged in with.
2) The e-mail address and password when logging into MyAccount are the same as if I log directly into WebMail or access the mailbox via an e-mail program, etc.
3) The steps you provided for the migration portal do not help.