After 4 seperate phone calls to the regular techs at Telstra in the Phillipines, I was told that the problem was beyond them and I would have to pay for Telstra Platinum to fix my problem. The problem was caused by Telstra moving me to Telstra mail. didnt have the problem for the previous 10-15 years. After much arguing I managed to speak to a Platinum tech free of charge, he sorted 3 other Telstra Mail change over problems in a jiffy, but admitted that Telstra were as yet unable to sort out the syncing problem. they have several techs working on the problem and when they sort it my problem will be automatically sorted. This is great as it is taking 3,4 or 5 hours for me emails to come through and it is very hard to work from a phone screen (which receives the emails immediately) They are ruining my business because of this. Why did they not ensure all aspects of Telstra Mail were working perfectly before changing us over??????? why are Telstra not held accountable for this stress. Although the Platinum tech partially helped that was 1. hour and 50 minutes that I will never get back into my life and now will have to work until 8pm tonight to get my job done.
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