Hi victoree
Can you try using these settings for BigPond with Outlook and see how you go:
I will just mention too - it's not possible to change back once you've been moved to Outlook - so we will have to assist you getting it working with the new settings.
OUTLOOK.COM MAIL SERVER
- Account Type: IMAP (IMAP4)
- Username & Password: Use complete BigPond Email Address & Password
- Incoming Server (IMAP4): imap-mail.outlook.com
- Incoming Server Port: 993
- Incoming Server Encryption: SSL or SSL/TLS
- Outgoing Server (SMTP): smtp-mail.outlook.com
- Outgoing Server Port: 587
- Outgoing Server Encryption: STARTTLS or TLS
- Outgoing Server Authentication: Yes, same as incoming mail server (complete BigPond Email Address & Password)