I am having all of the exact problems listed above. I called the no you provided and this did not help either. From my own fiddling I have now managed to get emails working on one phone but will only download last 150 ( Iget a LOT of emails a day so this is useless!). My option to alter "mail days to sync" is now gone from my phone because the bigpond is not an "Exchange" account whatever that is? I have had my bigpond emails on all my Apple devices for 8 years with no problems. I am not happy.
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