New emails blank
Since Telstra changed their email platform from Outlook some emails contain the following message in the body of text when I open it:This message is too long to send.I've had at least 8 emails with...
View ArticleRe: Bigpond.com email
Hi ETAZ2207 How did you get on with this? Were you able to gain the assistance you needed when you spoke with Tech Support today?
View ArticleRe: telstra email
Hi Sili, Thanks for getting back to us, what has been advised when you do contact as this is something we can definitely assist with.
View ArticleRe: new telstra mail - new email text box too small
Hi JE S2, It might be worth checking out our Email Troubleshooting Tool via: https://www.telstra.com.au/support/category/email/manage/fix-your-email-problems
View ArticleRe: Setting up email via Mail app on new PC which uses Windows 10.
Hey Lynette4, The settings for the Telstra Mail service can be located at our FAQ's page located at:...
View ArticleRe: Emails not loading
Hi rissoletri1, Might be worth having a chat with our Tech Team via http://tel.st/gq6m as it is a little bit strange that it loads up via your app but not webmail.
View ArticleClik here to view.
Re: Personal folders missing
Hey elisonk12, Welcome to Crowd Support I'm sorry to hear that there have been issues with all folders moving across with the change to the email platform and do apologise for any inconvenience that...
View ArticleRe: Syncing email across all devices
Hi slowshuffler, Are all devices set up using the same settings here?: https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-email-set-up
View ArticleClik here to view.
Re: is it possible in the new wonderful Telstra bigpond to change font size?
Hey maryjt, I'm sorry to hear of your issues with being able to increase the font size for received emails within the Telstra mail service and apologise for any inconvenience that this has caused I can...
View ArticleRe: Cannot Search Emails or scroll down beyond page 1
Hey DelsieB, I'm sorry for the issues you have experienced with this email service and can confirm that some customers may be unable to log into their BigPond mail account since the 05/09/2016. We’ll...
View ArticleClik here to view.
Re: Email access
Hey Di101, Welcome to Crowd Support I am sorry to hear that you have experienced issues with being able to access your emails since the change over and do apologise for any inconvenience that this has...
View ArticleRe: #101#
Hi Katie8, If this continues, our Pre-Paid team via Live Chat here: http://tel.st/nxzt can assist any time. Also if you have registered for your My Account, you will be able to log in here:...
View ArticleRe: TELSTRA WEBMAIL Continuously loading
Hi everyone, Are you able to advise which browser you are using, and if it's up to date? Also do you get the same issue when trying a new browser such as Google Chrome?
View ArticleRe: TELSTRA WEBMAIL Continuously loading
Yes, even after updating to Chrome... My tab at the tob says I have Inbox (22) emails - can sometimes view my emails in my folders, But always 'Loading...' under the New Email section Thank-you for...
View ArticleRe: TELSTRA WEBMAIL Continuously loading
In that case I would recommend speaking directly to our Technical Support Team on 133933 or via Live Chat:http://tel.st/gq6m They will be able to run through some troubleshooting and if that doesn't...
View ArticleOutlook 2007 experiences after migrating to new BigPond Webmail.
Hi All, Have migrated to the new BigPond Webmail platform, I am using Outlook 2007 as an email client and wondering if what I'm seeing is to be expected or abnormal behaviour. My account is IMAP and I...
View Articleemails won't open
Hiis anyone having the same issue as me? When you open an emailthere is nothing in the body of the opened email.
View ArticleRe: Outlook 2007 experiences after migrating to new BigPond Webmail.
That is how Outlook 2007 works in this instance. It doesn't delete the items until it syncs with the server after you delete the item in outlook.
View ArticleNew Telstra Mail - IMAP - messages remain on server after read - Outlook 2016
Just had to reinstall Office 2016 on my Windows 10 PC after problems with outlook. Set up my email as per IMAP (default) and can read and send messages OK. However I notice the emails recieved to...
View Article