Soon, we’re launching a new email service called Telstra MailTM which will provide you with a simple-to-use email service, 10GB of storage and advanced security. This new service will replace the current Telstra and BigPond email service.
We’ll move active email accounts but will only move those that customers want to keep.
What you need to do before 30 April 2016 to keep your email
If you have a Telstra Service:
- log into your Telstra Media My Account using your email address/s listed above
- if you’ve forgotten your password, you can reset it here
- follow the steps to link your email address to a Telstra service.
The email service fee is included in Telstra’s Home Broadband packages. Telstra customers with other services will need to take up a yearly subscription for ‘Paid Email’. We’ll give you the first 12 months at no charge.
If you don't have a Telstra Service
- Please call 1800 110 045 and we’ll update our records so you can keep your email. You will need to take up a yearly subscription for ‘Paid Email’. We’ll give you the first 12 months at no charge.
What will happen next?
We’ll contact you in the coming months when Telstra Mail launches to let you know more about the move.
If you don’t want to keep your email
That’s easy, you don’t need to do anything. We’ll disable your email and its contents after 30 April 2016.