Kenobi,
How is one to tell if their account has been suspended?
Can we check in our account settings?
I have not received an email into my inbox on any device includign webmail since 19th August.
I have since emailed myself and found the same issue with the recipient rejected email return.
Since finding out this I have contacted phone support and online chat, both of which just transfer me though to the migration team.
I fnd this very annoying, and extremely frustrating. Can anyone in customer support give me an answer?
Kenobi wrote:Hi All
The error code IB603a means that the email you are trying to send mail to is 'non-existant'. This can happen if the mailbox has been closed or suspended. You can find the reasons as to why here: https://www.telstra.com.au/support/category/email/manage/restore-a-suspended-mailbox
Hi links01
I've checked the notes associated with your reference numbers and they advise that your email address has been suspended. Due to this being a public forum I can't go into specifics about your account but you can find the reasons as to why in the link above or discuss this with our Team on 132 200
The Service Request (SR) that you listed here has been closed so you will need to contact our team on 132 200 to discuss email re-activation. Before calling back to get your account re-activated please update the internet security program on all computers that access your BigPond email address and run a virus scan, this should be enough to prevent the account from being suspended again as it should resolve any malware or virus activity that was creating the spam.