Re: email accounts deleted and still not reactivated after a week
Can I suggest that you forward the details to the complaints team to look into fo you on your behalf? Follow the instructions at Lodging a complaint with Telstra on how to do this.Doing this will...
View ArticleRe: Email
Hi , Can you try to access your webmail using this link instead: https://webmail.bigpond.com/webedge/do/oldlogin Let me know if the issue continues. - Matt
View ArticleRe: How to block an email sender
Jesse. Rules based filtering works if the senders email address is known; but I'm getting 50 spam emails per day on my Bigpond Webmail account from email addresses that are displayed as "Unknown"....
View ArticleWhere are my old emails?
Does Bigpond automatically delete old emails? I don't have any emails older then the end of April 2016. Or am I not looking correctly? Please help?
View ArticleRe: Where are my old emails?
Emails are stored for 180days.The system would not have deleted any emails from April this year. If you use POP, remember that POP will download mail to your client and remove it from the server. It's...
View ArticleRe: Telstra Mail Migration
You can't. This migration is to remove customers from the legacy platform and Outlook.The only say you get in it is when you will be migrated - and there is an upper limit to it.
View ArticleRe: emails
What error are you receiving in webmail? I am not sure what email service you are on, but I suspecy its the legacy solution.Most people have success logging in via this...
View ArticleRe: Email Hacked
Sadly only way to resolve this one is a phone call. Make sure you tell them the account was hacked, not "I need my password changed".Sounds like previously they thought you just forgot your password....
View ArticleRe: email
if you reset the modem by just pressing the power button. you'll only lose the service for around 2 to 3 minsbut if you do the hard reset by pressing the reset buttonthat's the time you'll lose the...
View ArticleEmail changeover
Why does telstra tell us that they are changing everything regarding our email and then suggest that if we want to keep the email that I have had for years throufgh their service I have to log on and...
View ArticleEmails won't go out but they do come in
I am getting this for every e-mail I try to send: Your message did not reach some or all of the intended recipients. Subject: test Sent: 10/06/2016 8:28 AM The following recipient(s)...
View ArticleRe: Emails won't go out but they do come in
Make sure outgoing server requires authentication is checked/on in the account settings
View Articleemail password
I am trying to retrieve a password for my bigpond email account, but it only gives me password for my wifes email?
View Articleuser name and mailbox mixup
Over many years a lot of changes were made to my Telstra/Bigpond account for which my primary email address has always been my username. However with one of the latter changes I was told that my...
View ArticleRe: Spam and Junk emails
Looks like I will be cancelling my internet connection very soon if telstra bigpond can't fix the problem. Thanks.
View ArticleRe: how to block spam from my bigpond account
Hi, I have the same problem. I bought a new windows 10 computer on the 18th of April,and that is when all my Spam and Junk emails started before that I was using my old windows 7 computer and I never...
View ArticleEmails reappearing after deletion
Why do emails get downloaded again after they have been deleted?
View ArticleRe: Emails reappearing after deletion
Presumably you are talking about emails being deleted on your computer or device. You also need to flag the "delete from server" function in your email program /app set up.If this is not done the email...
View ArticleRe: Emails reappearing after deletion
Thanks Cripps but where do I find the delete from server function? Sorry - I've just had my computer reset to factory defaults due to being infected with the Crypto virus. Not nice!
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