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Channel: All Telstra and or BigPond Email (archive) posts
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Re: Webmail messages cannot be retrieved (or sent)

I tried web chat and the person redirected me to the next level support. however, both of them couldn't resolve the issue, and so they suggested me to call the support number. The support number was...

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How do I change my email address?

I'm suddenly getting a lot of spam. Can I change my Telstra Bigpond email address to avoid it? How do I change my Telstra Bigpond Email address? Thanks - Martyn

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Re: Webmail messages cannot be retrieved (or sent)

When you call 133 933, you can say 'no' or press number 2 when it offers you the troubleshooting text which will then put you through to a consultant. - Shelly 

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Re: Re:Block Sender

I would have thought the focus should be on assisting the client's understanding on this increasingly internecine debacle.

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Re: Webmail messages cannot be retrieved (or sent)

Hi Shelly.. that number does't work for me. I have said "no" and press number 2. but it sends text message to me and asks me to hangup.. i have recieved 3 test messages so far..-- Linda

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Re: Webmail messages cannot be retrieved (or sent)

You say no or press number 2. There is no need to do both and there is no alternate number. - Shelly

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Re: Can we Filter Spam Emails at the Server Before they hit the Client?

The BigPond mail servers automatically removes approximately 98% of all spam. This may still leave a large number of emails that reach your inbox.  Spammers adapt to the changes in spam filtering and...

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Re: Webmail messages cannot be retrieved (or sent)

Thank you.. got a ticket opened finally, and someone would call me back in 3-5 days, the agent said..cheerslinda

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Bigpond Email Address

For 16 years I have had a @bigpond.com email address. Back then I discontinued an internet service and telstra offered the email address as a free of charge service. It resided in Telstra's "old...

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Re: How do I change my email address?

http://go.bigpond.com/services/email/additional-mailboxes/

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Re: Can we Filter Spam Emails at the Server Before they hit the Client?

I seem to recall that one of the marketing features of the new Telstra email was its overall performance and safety.  See extract below. Increased mailbox storage to 10GB for email and attachments...

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spam email

Can any one assist, i received a email looking like it cam from Telstra saying We routinely review account activity in the Telstra system.When we reviewed your account, we noticed that your activity...

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Print size of new Telstra Webmail emails

Is it just my eyesight or does the printing of emails in this new Telstra Webmail emails seem much smaller to anyone else?I wear glasses but have had to actually use a magnifying glass to view some of...

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Links to websites within emails.

Since transitioning to this new Telstra Webmail, emails that are received which have a link within the email are no longer able to be clicked on to go straight to the website [sorry - I don't know the...

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new

I can send emils, but not reciving.I am finding it dificult with the new Telstra email and would like some assistance please. 

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Re: Why Telstra, Replace good with bad? You have it backwards stop punishing us.

While we all agree with your sentiments, you are simply wasting your time and emotional energy with this type of request.  The conversion is totally for the commercial cost out for Telstra with no...

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Re: Folders migration problems to Telstra Mail

Telstra not able to restore my personal folders with emails which were deleted in the migration process. Had to pay Microsoft support $135 to recover about the last year of my emails and now have to go...

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Re: Folders migration problems to Telstra Mail

Do you believe in the tooth fairy?

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Re: "Suspected spam message rejected. IB704"

Hi Grant, how do I even contact them?  What's the best method? Dan

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Re: "Suspected spam message rejected. IB704"

Hi eggerda,  This message means that either your IP address or email address has been placed on a Blacklist (sometimes known as a Blocklist). Which is why you are unable to send outgoing mail...

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