I am sick of advice so how about siome real support in fixing your own problems?
If you read my messages you'll notice the Notes say nothing hence the implied no follow up!
I rang billing to advice my next bill will not be paid, the lady looked through the notes and there was noting new and that it is "excalated".
So I have an open case but nobody does anything.
Fix that and I'll thank you for it, otherwise don't waste your time with useless advice.
With IMAP, each email client synchronises with the emails stored on the server (webmail). This means that if an email is read, moved or deleted on one device, that change is also reflected on the server and any other devices that synchronise will also show that the email has been read, moved or deleted.
For example: If an email is moved to a personalised folder on one device then all devices configured with IMAP will reflect this change an folder will will be visible to all devices/email clients configured with IMAP.
With POP, the copy on the server is automatically deleted once the email has been retrieved by any device unless the email client is configured to leave a copy on the server so that it is available for other devices.
Using the same example as above: If an email is moved to a personalised folder on one device or via webmail, this folder will not automatically appear on each device that accesses these emails unless they are manually added. The email will also need to be moved to that folder on each device, provided that a copy has been left on the server.
The differences between IMAP & POP is also explained on
I hope this clarifies the difference between the two.
- Shelly
I am with Vladir. How much time does one have to spend talking to, listening to, to get issues resolved. The change should have been seamless. My issue started nearly 5 weeks ago and counting. Telstra should have ironed out the bugs before releasing the "new improved" system. Were do we go from here? God knows.
Hi Rons_mate,
I had a quick web search and I didn't see any results that indicate that there is an issue with Windows 7 for mobile working with IMAP.
Can you advise the settings that you have currently configured as well as any error messages that you receive on your phone?
Also, are you able to log into webmail and successfully send& receive emails using https://email.telstra.com?
- Shelly
Thank you Shelly,
After the Testra Shop techo had tried several fixes and concluded that the problem wasn't fixable I have deleted the email account from my phone. Re the setting all I can tell you is that he told they were correct. The (Microsoft?) error message I had been getting was 80072FA8. When I mentioned this to the tech guy, he looked up something on his computer and read to me that IMAP was not fully functional/compatible (?) with Windows 7.
I can't tell you any more, except to reiterate that I had a long phone session with someone at Testra who walked me through the phone settings, and when that didn't work I spent perhaps 45 mins with the Telstra tech guy.
Brian
Shelly,
I just checked if I could access my email via https:/email.testra.com My filled-in password was rejected. It had been changed recently but the new one had been working ok elsewhere on the Telstra system. I entered the new one and it was accepted, I assumed that PW was now saved but in 4 repeat login attempts the 'filled-in' password was again rejected.
Do I really have to re-enter the password each time? Doesn't the system remember it?
Hi jes39
We're moving our customers to a new platform - Telstra Mail that doesn't experiencing issues like this.
You can check when your email account is due to be migrated here: https://emailupdate.telstra.com/consumeremail/home
Hi Kaiser1234
What' s the problem that you're having, that you're waiting to be fixed. We'll be able to provide information based on what the problem is.
Hi DAWNELDRIDGE
Can you tell us more about the problem.
So do you mean that you're not receiving emails about your new service, or your BigPond email account isn't working, or something completely different?
Do you have any other email addresses with us - or additional mailboxes?
They're moved separately, so you can get additional notifications after the initial move.
Hi All,
i receivied the email stating that my email has moved over to Telstra email, however once I set it up on my iphone 6, I am unable to send emails. I have no problems receiving them, but cannot send emails at all. I keep getting the error message, unable to send.
Can anyone please assist?
Hi I have been unable to see my inbox page now for 5 days it just wont load what is going on ???
I have had some troubke deleting emails with the new system. It used to work that if I deleted it on the Mail account ( ipad) that it would also get deleted on the server. But now when I delete the item often just keeps coming back to mail and is not being deleted off the server. Kind of annoying.
G'day...... My problem is not a problem as such it's a lack of communication. For months now I've been getting emails from Telstra leading up to finally a date of midnight on the 15th Sept for the change, when I typed in the link to see how it was going, under the statuswas the date 30th Oct.
What does that mean? is it I have a new date for the change, does anybody out there know? Now I know I sound cranky , I'm not, just curious.
Regards...... In the Dark
I have been attempting to access my email on bigpond without success. I have not been able to access them since June, depsite contact an online person.
I know that there has been a change to the name of email etc, am I supposed to do something as well.
still waiting
2 months without email and no one can help
how do I easiy search for a list of unread emails
I am also inundated with emails from the .eu domain. Emails stating they are from Coles, Woolworths, Aldi, IGA, BMW, Virgin, etc, etc. They don't stop. I am blocking the sender domain, but it's not stopping. I tried to add a domain to the block list this morning, and got the message that the address is already in the list? Then how did I get the email. I want to block every .eu address, how do I do this??
Agree with all comments , having the same issue and have been so disappointed with this email service since the get go .Obviously Telstra need to to fix this issue directly . VERY ANNOYED . Important emails I need to access , from travel info and accounts I chose to get via email . Telstra HELP !!!!!