Hi XB1,
Apologies that your complaints have not been addressed, I can see how that would be disappointing.
If you have an SR case number you can share with me, I can contact your case Manager & ask that they contact you.
Angela
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Re: Emails address to domain name being rejected/not being received
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Re: Emails address to domain name being rejected/not being received
this is exactly what the other 'supervisor' of te basic hosting team in Manilla said around 4:30pm EST AU - to no avail !!!
get your act together and give us some value- we are sick of go-betweens and chasers to chase chasers - FIX THE PROBLEM
When is it going to be fixed? no ETA? Get us a Telstra Service owner onto this. Who owns this issue?
Complaints:
SR 1-1049606221375
SR 1-1050100943765
Escalation
INC-000024467902
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Re: Emails address to domain name being rejected/not being received
Thanks for that, I can confirm those cases were received on the 30th of Jan. Please note there is a 3-5 working day turn around on escalated complaints. You should hear from your case Manager in the next few days.
Angela
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Re: Emails address to domain name being rejected/not being received
What is the staus update on the actual issue and what severity iit has been assigned?
What is the root cause of the problem?
mail to bigpond hosted domain - CATCHALL forwarding broken as from 25/01
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Re: Emails address to domain name being rejected/not being received
All i have heard for 7 days running , is my issue is being escalated - escaletd to where ???
Not one contact about the issue , not one piece of advice advising me when they expect this to be resolved , the level of customer service on this matter is poor to say the very least , i could say other things but i wont stoop to that level .
Quite simply they have no idea what the solution is and its now 7 days past the initial date ( 25th )
I have lost an entire week of business over this .
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Re: Emails address to domain name being rejected/not being received
I apologise for the difficulties that this issue has caused. A fix is in progress and will be applied as soon as possible. Currently, there is not time-frame for the resolution that I can advise.
- Shelly
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Re: Emails address to domain name being rejected/not being received
This apology offers zero advice to us small business operators - that this problem is affecting greatly .
A weeks LOSS in this environment , is an absolute kick in the guts and will hurt for months .
I am sure i speak for all small business operators when i voice my absolute disgust in this service - and more importantly how it has been handled .
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Re: Emails address to domain name being rejected/not being received
with all due respect - the above response provides zero value
No ETA, no root cause, no nothing
if you can't provide any useful info - then get onto someone who can
Is the Telstra servive owner (in Australia) aware of the severity of the issue?
Multiple customers affected, negative publicity, compensation claims made
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Re: Issues Removing Supension from Online Webmail Account.
The majority of mailboxes and accounts are in the newer account system and we are in the process of moving the remaining accounts that are still on the previous account system. As this is such a small percentage, most consultants do not have access to those systems.
If the mailbox has been migrated to the new Telstra Mail platform, then it should be in the new system that has the 13 digit account number, if not, then this needs to be escalated and manually migrated across and linked to an existing service account if you have one.
If you are still using that mailbox, it should not be closed.
- Shelly
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Re: Inbox emails have disappeared
Mail programs configured with POP will remove or 'pop' the emails from the Inbox on the server unless it is set to leave a copy.
IMAP will synchronise the mail program with the emails that is currently stored on the server, including all of the folders and this is the recommended configuration.
If you have multiple devices that are configured to access the same mailbox but some are POP and others are IMAP, then this will create some conflict, particularly if the device configured with POP is not leaving a copy on the server and/or is set to delete emails a set number of days after being read.
In order to change from POP to IMAP (or vice versa), you need to set the account to inactive or untick the option to check for mail. You will then need to create a new account with the settings that IMAP configuration.
- Shelly
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Telstra mail timeouts
I want to know if there is anyway of extending time on Telstra mail.
Everytime I get called away or take too long to do something I have to log back in again,
which in itself is a long process?
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Re: email messages returning that i have not sent. Getting heaps just about everyday how can i stop
Hi Suze12,
This could be an indication that your account has been compromised or that there is virus activity on one of the devices that is configured with that mailbox. I would recommend that you:
- Update your internet security software on each device configured with this mailbox
- Perform a thorough scan on each device
- Change the password on your email account to something completely different and update each mail program with the new password.
- Shelly
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Re: draft email popup window too small
I have a similar problem, when selecting reply all to about 40 addresses, there is no room to type, just the single line, you can't see anything else.
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Re: Bigpond mail is rejecting sender rejected. IB504
I had someone from telstra contacted me last night,
still have no luck with it today!
I'll let you guys know if there's any update.
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Re: Webmail won't send my emails because it says they are spam.
Docoboy wrote <"accessing my email through 'my email' on email.telstra.com.">
DingoDan wrote
<When travelling there will be issues with an email management program, if you have not altered the outgoing mail server details. As you will not be connected to our internet servers whilst travelling, you will need to have the local providers details entered into your email profile for this to work correctly.>
OldEmail writes - But they say they are using webmail via email.telstra.com, so there are no server details/settings/profiles to change, that's why it's a web based email service which you can use from anywhere in the world there is web access.
DingoDan wrote <The easiest way around this is to use the Webmail service. This can be accessed via: http://media.telstra.com.au/home.html>
OldEmail writes - Which takes you to the nearly identical page as email.telstra.com which everyone here on crowd support has been told to use on numerous occasions.
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Re: Emails downloading multiple times
This can't be a microsoft problem as it is occuring on my Iphone. Very frustrating.
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Re: Emails downloading multiple times
This can't be a microsoft problem as it is occuring on my Iphone. Very frustrating.
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Re: Webmail won't send my emails because it says they are spam.
We understand that some customers may be encountering error code 558 when attempting to send emails via Telstra Mail Webmail service. The following tips should help you resolve this issue in most instances;
- ensure that your message subject is meaningful (more than 1 word)
- ensure that the message body has content, especially if there is an attachment
- check if your IP address is blacklisted in Spamhaus https://crowdsupport.telstra.com.au/t5/Telstra-and-or-BigPond-Email-KB/Why-is-my-email-being-blacklisted/ta-p/76234 (note that if the blacklisting occurred due to a virus or spam-like behaviour it will very quickly be relisted)
Mobile devices are more likely to encounter this error code as you connect to the network via a shared IP and your reputation score for spam assessment can be affected by other customers on that same IP. If you are using a mobile device or the above tips do not resolve the error being encountered we strongly recommend configuring an email application on your device. We recommend using IMAP as it will sync changes with the server so you can access your email on multiple devices. Emails stored in all folders will also be sync’d.
We have guides to setup Telstra Mail on most mobile devices here https://www.telstra.com.au/support/category/email/telstra-mail/set-up-telstra-mail-on-your-device
And for desktop applications;
https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-outlook-2016
https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-windows-live-mail
Or for an alternative client the recommended settings are;
- Shelly
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Problem with bulk deletion of emails
Hi, For years I've always had hassles with my Telstra Bigpond email account, from the site taking forever to load, no matter which platform i try and login from, to hassles and errors trying to delete bulk emails. The new system appears to be no better. It still can't cope with bulk deletion of emails and I only get error messages. I have a few thousand emails that I've been trying to delete for years. Why is it this so hard?? I have no hassles with my Yahoo and Gmail accounts when I have bulk emails to delete. The Telstra Account site is still extremely slow. I assumed it would be a lot quicker with the new improved site. One would assume Telstra would be at the cutting edge....but apparently not...
Is there proven way to delete bulk emails without doing just 1 or 2 at at time? I truly have more interesting stuff to do than spend the rest of my life deleting old emails.....
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can not read email
When is bigpond going to fix the mess of it's email service
this is constant problem of not being able to read emails
twice today I have been unable to read them
Bigpond is rubbish
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