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Re: Not Able To Access webmail

June 17, 2017, 5:57 pm
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What is the known issue when using Internet Explorer 11, in detail ?

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Re: My account used as sender of Spam

June 17, 2017, 7:00 pm
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I am also having this problem. it has only started this week but rather than getting mail returned as undelivered I am receiving emails to my email address from my email address.

When I checked the unsubscribe link (did not click on link) they all point to http starting with the same sequence.

 

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Re: I cannot print emails due to HTTP Status 404.

June 17, 2017, 8:26 pm
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Thank you for your response.  Wiki Errors suggests to download a repair utility, but I am never sure about doing this until I have checked it is a safe option. I shall check with our local computer man this week and let you know what he says.

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Re: Additional Mailboxes on Outlook

June 17, 2017, 10:43 pm
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Hi ,

 

Have you attempted to log into your My Account service here  http://tel.st/cpyn then clicking on the email address in question?

 

From there you should be able to navigate to the webmail inbox and click on settings, then reset password.

 

Please let us know how you go.

 

 

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Email Security Settings

June 18, 2017, 8:20 am
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I'm using Live Mail 2012 in Windows 10. When I send emails with attachments, I get a message about checking security settings.

Question; How do you check your e-mail security settings to determine how attachments are handled.

 
 
 
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Re: Bigpond email on Mac OS Sierra 10.12.2

June 18, 2017, 3:56 pm
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Re: I want to delete some of my blocked senders, but it wont allow me

June 18, 2017, 4:00 pm
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Your reply about working to extend the limited number of blocked senders is now nearly a year old.

How's it going?

Much progress yet?

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Re: webmail reactivation

June 18, 2017, 4:07 pm
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Hi typewriterj,

 

If the email has not automatically resumed then the tech support team may have to escalate further. If you have already contacted them then you should have a link to activate via SMS which will arrange a callback from them. If not then they can be reached on 133933.

 

- AlistairQWA

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Re: I want to delete some of my blocked senders, but it wont allow me

June 18, 2017, 4:12 pm
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Hey ,

 

Were you having some similar issues that you needed assistance with?

 

-Georgie

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Re: Telstra webmail unblock sender

June 18, 2017, 4:17 pm
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Hi Caltoo,

 

Have you tested with a different browser on the tablet to rule out an issue only on Chrome? If it is happening on multiple browsers, then can you let me know which tablet you were having this issue on.

 

- AlistairQWA

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Re: iPad and iPhone will not send messages

June 18, 2017, 4:21 pm
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Hi Crusty_Goober, 

 

Can you try the IMAP settings listed below and see if this helps.

 

  • Account Type: IMAP
  • Username: Enter your full email address 
  • Password: Enter your Telstra email account password, which will be case-sensitive
  • Incoming Server Details: imap.telstra.com
  • Incoming Server Port: 993
  • Incoming Server Encrypted connection: SSL
  • Outgoing Server Details: smtp.telstra.com
  • Outgoing Server Port: 465 (recommended) or 587
  • Outgoing Server Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
  • Other Settings to check: Ensure the checkbox is ticked for 'Outgoing server requires authentication', in most mail clients this is not ticked by default
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Re: I want to delete some of my blocked senders, but it wont allow me

June 18, 2017, 4:58 pm
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Sure do. I get very large amounts of spam and phishing emails and I have reached my (undocumented) limit of blocked sender's. I now make rules to send spammer's email to trash folder but it is a clumsy and time consuming interface as opposed to the block sender drop down. I had some hope that the (undocumented) block limit would be increased.
Cheers.
Doug.
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Re: Junk email on iphone

June 18, 2017, 5:12 pm
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Hi Grumpyoldtimer, 

 

It's interesting that your iPhone 7 email program is letting spam through but not the MS Office mail app on your computer.  Have you logged into webmail to check if these spam emails are sitting on the server?  If so there must be an extra 'wall' of protection on your computer which is filtering this spam out. 

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Re: Contact Telstra Security Operations IB102

June 18, 2017, 5:15 pm
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Hey guys,

 

I also recieved this message from postmaster regarding the same issues.... Can someone assist with this issue?

 

Version:1.0 StartHTML:000000307 EndHTML:000081060 StartFragment:000080496 EndFragment:000080824 StartSelection:000080496 EndSelection:000080824 SourceURL:https://crowdsupport.telstra.com.au/t5/Telstra-and-or-BigPond-Email/Address-is-blacklisted-Contact-Telstra-Security-Operations-IB102/td-p/681570Address is blacklisted. Contact Telstra Security O... - Telstra Crowdsupport - 681570

<*******@bigpond.com>: delivery temporarily suspended: host
    extmail.bigpond.com[203.36.137.234] refused to talk to me: 554 Connection
    refused. 163.172.161.250 is blacklisted. Contact Telstra Security
    Operations IB102
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Does Telstra/Bigpond do ANYTHING with reported spam?

June 18, 2017, 5:06 pm
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I've been with Telstra for years but am disgusted by the amount of spam and phishing they let through.

I mark it as spam on their site, select block sender when possible but it keeps coming - the same topics, same senders, same (obvious) attempts to disguise the content (0 instead of O etc).

But, despite them saying it has been reported, nothing is ever done!

If I can spot it and clean it out, if MS Outlook on my computer lets me create rules, why the hell does Telstra just keep letting this obvious crap and con jobs through?

Smiley Mad Smiley Mad Smiley Mad

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Re: Why aren't I receiving all my emails?

June 18, 2017, 5:36 pm
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In regards to the email address that your Telstra Bills are being sent to, have you tried logging into My Account to change the email address that they are being sent to?

 

Can you advise how you are accessing your BigPond mailbox, via webmail or an email program/app?

 

If you are using an email or app, if you log into webmail, can you see the missing email in the inbox or any of the sub-folders, including Sent?

Have you checked your email settings to see if there are any forwarding or rules configured? This applies for email programs and webmail.

 

- Shelly

 

 

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Re: I want to delete some of my blocked senders, but it wont allow me

June 18, 2017, 6:55 pm
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Hi dougstew, 

 

To make your block list more effective instead of adding the entire email address onto the block list, try adding just the domain to the block list (e.g. *@example.com).  Add it in with the * before the @ symbol. This will block out any spam coming from that one domain and only take up one line in your block list rather than 5 or 6.

 

If you see that spam is coming from a sub-domain (flags.beach.com) then you would treat them as a separate domain as well.

 

e.g: 
*@beach.com wont block surf@flags.beach.com
likewise, *@flags.beach.com wont block surf@beach.com

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Re: I cannot print emails due to HTTP Status 404.

June 18, 2017, 7:15 pm
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Can you confirm which browser you are trying to print from? 

 

If you haven't tried it so far, I would recommend downloading and using Firefox which we have been able to use successfully

 

- Shelly

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Emails on tablet

June 18, 2017, 7:40 pm
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After months of successfully accessing my bigpond emails on my ACER tablet, it's suddenly stopped working. That is, I am unable to enter my user details and password to reach the webmail/server. 

I'm about to go overseas and I'm concerned i won't be able to access my emails.

Can anyone help please?

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Re: Contact Telstra Security Operations IB102

June 18, 2017, 8:31 pm
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Hi SilvaSurfer, 

 

I've passed this on to the Telstra Postmaster to investigate.

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