What is the message that you get back from the server when you try to send mail to a Telstra email address?
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Re: our mailserver is blacklisted by telstra/bigpond
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Re: our mailserver is blacklisted by telstra/bigpond
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[removedforprivacy]@bigpond.com.au
host extmail.bigpond.com [203.36.137.234]
SMTP error from remote mail server after end of data:
558 5907765B297C36F1 Message content rejected due to suspected spam. IB703
Reporting-MTA: dns; server.weblife.com.au
Action: failed
Final-Recipient: rfc822;[removedforprivacy]@bigpond.com.au
Status: 5.0.0
Remote-MTA: dns; extmail.bigpond.com
Diagnostic-Code: smtp; 558 5907765B297C36F1 Message content rejected due to suspected spam. IB703
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[removedforprivacy]@bigpond.com.au
host extmail.bigpond.com [203.36.137.234]
SMTP error from remote mail server after end of data:
558 5907765B297C36F1 Message content rejected due to suspected spam. IB703
Reporting-MTA: dns; server.weblife.com.au
Action: failed
Final-Recipient: rfc822;[removedforprivacy]@bigpond.com.au
Status: 5.0.0
Remote-MTA: dns; extmail.bigpond.com
Diagnostic-Code: smtp; 558 5907765B297C36F1 Message content rejected due to suspected spam. IB703
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emails auto deleting after 2 years
I have noticed that my emails are auto deleting exactly 2 years after their received date.
Sometimes one needs to retrieve a message that is older than that - how can I get it back ?
And how can I stop this auto delete thing?
Thanks
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Re: emails auto deleting after 2 years
What mail program are you using as you may have it set up under advanced settings to delete mail after 2 years.
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Re: An error occurred while loading message body. Please try again later.
I get it using Webmail and only from one sender. Most but not all of his messages.
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Can't open bigpond webmail on laptop...
Hi Telstra Team,
I'm having trouble opening my bigpond webmail on my laptop.
On my laptop I can log into my Testra account, then I try to go into webmail and it attempts to open in a new tab, but never opens, I just get stuck with a blank white screen.
I have no trouble getting into my bigpond webmail on my iphone and ipad.
I'm not sure what's going on, I've tried to find an online answer through crowdsupport, but no joy.
Any help will be appreciated.
Thanks.
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Re: emails get returned
In May I began to get emails to aol received again!!
I was shocked, but happy.
Now they have been going okay and none has been bounced back for a whole month.
I'm not sure why, but hey, who cares. This is Telstra after all.
I'm just glad I can stop using gmail for people at aol who know me as bigpond.
I was shocked, but happy.
Now they have been going okay and none has been bounced back for a whole month.
I'm not sure why, but hey, who cares. This is Telstra after all.
I'm just glad I can stop using gmail for people at aol who know me as bigpond.
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Spam Email
Anyone tell me how i can reduce the amount of spam email we get
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Re: Spam Email
this is the clsoest you can get to stopping it
1) block senders is a limited function
2) seen a new addition to this problem by another poster when transitioning from ADSL to NBN have reported it to higher ups to see if they can make sense of that one.
3) the main current fix as listed below using rules works somewhat better (does not guarantee you wont still get more spam from spoofing)
IN WEBMAIL:
1) Find Header Information First:
open the email in question and go to More then View Source
EXAMPLE HEADER: (partial header find the rest in this thread):
Return-Path: <edited=bigpond.net.au@millheim.myriadsmall.com> (note the underlined word here for rules section)
2) Rules to be set:
In webmail go into settings and then mail - you will see 'organise inbox'. Create the rule here
If From: myriadsmall then permanent delete (note not the whole domain or specific address is used)
3) re-scan all devices used to access email with a different anit-virus to the one you currrently have on all systems
- scan all drives
- scan all archives (remove size limits)
- scan for root kits
-scan for potentially unwanted programs
hope that helps
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Does Bigpond email server support encryption?
I have finally set up my Bigpond email on my new mac. However, am concerned that when I was doing so, it warned me that my password was not encrypted. Is there an encrypted server that Telstra can move me to?
Thanks.
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Re: BigPond Email on iPhone & iPad
Thanks for the reply. It has taken a week, but whatever Telstra did last week appears to be fixed now. Mail is again flowing to my inbox. No en to the frustration Telstra causes. If I wasn't a thirty year plus loyal customer, I don't trust the alternative, I would be gone.
really sux being treated this way.
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Re: Can't open bigpond webmail on laptop...
Hey justin22,
I can appreciate your concerns with the email access, and this can come about if the details used for the Telstra My Account service are different to the email account login details. Are you able to log out of the Telstra ID for My Account and this Crowd Support Forum, and then access the Webmail service again via:
http://media.telstra.com.au/home.html
Selecting 'Webmail' from the options on the right hand side of the page and then entering your email account details. Please confirm if this will allow you the necessary access to your emails?
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Re: Setting a rule for incomming emails.
This just is not true!
there is no such organise menu item on Telstra webmail.
What gives?
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Re: Setting a rule for incomming emails.
It is available as advised Wanglese and can be seen at:
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Re: Does Bigpond email server support encryption?
Yes the mail servers support both SSL and TLS
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Re: Can't open bigpond webmail on laptop...
Hi DingoDan,
Thanks for your time. I tried what you suggested. I went to:
http://media.telstra.com.au/home.html
I selected the 'webmail' button on the top right of the page and entered in my log in details and got the same issue... tries to open in a new tab but I just get a blank white screen and this in the address bar:
https://email.telstra.com/webmail/index-rui.jsp?v=.....
I removed the number after the 'v=' incase it contains personal info, but it is 13 digits long.
Thanks.
Thanks for your time. I tried what you suggested. I went to:
http://media.telstra.com.au/home.html
I selected the 'webmail' button on the top right of the page and entered in my log in details and got the same issue... tries to open in a new tab but I just get a blank white screen and this in the address bar:
https://email.telstra.com/webmail/index-rui.jsp?v=.....
I removed the number after the 'v=' incase it contains personal info, but it is 13 digits long.
Thanks.
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Re: Can't open bigpond webmail on laptop...
Hi justin22,
Can you try a different browser? See if it's a compatibility issue with the one you currently use.
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Re: An error occurred while loading message body. Please try again later.
Just to help troubleshoot the issue DavoB, can you confirm which web browser that you are using and if you have tried using a different browser to see if this produces a different result?
- Shelly
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Re: Spam emails
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Re: Spam emails
Hi I have been on the phone to Telstra about the spam and also about the server not deleting emails afet a certain period. You had this option on the bigpond site. Was advised by the Tech this was not an option on the new site and I have to go in aand delete them daily myself to avoid having thousands of emails on the site. I have tried to block these on the server site but to no avail. Is there any settings anyone knows to do this on the new site? Telstra staff don't know but it would be helful if anyone could advise as I do not want to waste my time deleting emails on my computer then having to go on the server and deleting them there as well.
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