Very happy to report that my emails to Yahoo addresses are now getting through!
Thanks to all who worked on this issue. Hope you have success too.
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Re: Email to Yahoo address
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Re: Add option to General Settings to stop confirmation message appearing when deleting an email
Much appreciated Justyn.
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Re: Email to Yahoo address
Hello GreyViper
Yes, you are spot on in what you say. Just want to reiterate all our thanks for your efforts in having this matter sorted. I am pleased to report that my emails are still being received by my yahoo addressees. And, wonders will never cease, I actually received a response from the bigpond "postmaster" about the similarly continuing AOL problem. Apparently they are also working on that situation. The wheels turn very slowly but at least they are turning.
Cheers and best regards
Val
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Re: IMAP email
Thank you Shelly, I really appreciate your kind feedback! I was able to speak to Telstra Platinum via live chat on the weekend - subsequent to completion of the imap outage, deleting all bigpond accounts and re-adding them was the solution in this case.
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Re: IMAP email
Hi
Great to read that you were able to work towards a solution with the Telstra Platinum team.
Thanks for your time during this process.
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Re: All email messages have disappeared!
How would you put a $$$ figure on the inconvenience and stress this has caused? Should we all be seeking the same amount for compensation? I am sick to **bleep** of feeling like a mushroom. How they have kept this under the radar from mainstream media is beyond me....
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Re: All email messages have disappeared!
Monthly bill amount x number of weeks of missing emails.
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Re: All email messages have disappeared!
As I don't have a business impacted I considered this fair compensation. I just said in my original complaint the impact of
losing the emails,some medical related has had and I would like adequate compensation. When we spoke he offered this amount and I accepted.
It seems I was lucky in getting a good manager. Now just waiting like the rest for the emails to come back.
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Re: Error message: 5.7.1 Recipient rejected (R7)
the receipient does exist as we can send to the receipent from other emails (tried mutliple e-mails and they all worked)
heres the header info (i couldnt see the private mesagging option.
Reporting-MTA: dns; viclafep01p.bpe.nexus.telstra.com.au
Arrival-Date: Wed, 22 Mar 2017 15:03:32 +1100
Received-From-MTA: dns; smtp.telstra.com (10.10.26.4)
Final-Recipient: RFC822; <wildcard@thesignpost.com.au>
Action: failed
Status: 5.1.1
Remote-MTA: dns; thesignpost.com.au.pri-mx.ap0107.smtproutes.com (208.70.91.252)
Diagnostic-Code: smtp; 550 5.7.1 Recipient rejected (R7)
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Re: Moving to new Telstra mail
I am trying to move to the new Telstra Mail Services and I found the instruction to set up.
The Automatic setup says, I have to select Settings(the cog icon)
My question is what is cog icon? I went to settings of my computer and all that is there is a description oif my PC.
There are 4 symbols but I don't know which one is the cog icon.
Can you please help. I am totally ignorant about my computer.
Thanks
Chionii
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Re: Moving to new Telstra mail
Hey Chionii,
Welcome to Crowd Support 
This is a symbol that looks like a gear to a clock. Once example that we have available for this is via the Telstra Mail access in Webmail at:
Please let me know if you are able to locate this kind of a symbol to access your email settings?
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Re: All email messages have disappeared!
I've said previously that everyone should be given the same base amount of compensation, with extra for people who have suffered over and above eg tickets, discounts, wedding quotes, house completion issues etc.
in my case, I have, like others, spent significant amounts of time trying to fix it via settings based on the total bs info we first received. Then there is the rubbish complaints process - you can't think it is reasonable to have a supposed manager who tells me: I'm not trained in this matter. Hello, it's a complaint, at least route it to someone who knows about the issue, or provide decent info to your team.
We have not had information that that is consistent and reasonable that identifies the cause of the issue, why our accounts were affected but not others, where th emails have been and who could access them (this caused me a lot of stress due to some of the content), how they have fixed it and ensured it will not happen again. The communication has been contradictory, often incorrect and in general woeful.
i agree they can't separate a bundled service, it's either working or it isn't. I also refute the comment about it being an add-on. We pay for the supposed best service. We have not received it. We are still not receiving it. I am still getting emails appearing on hours or days delay, others are having new emails disappear.
we should all share what info we get, as we have been, to ensure there is some consistency and that nobody gets fobbed off just because they weren't lucky enough to get a reasonable complaint manager, or because their wheel wasn't squeaky enough.
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Re: All email messages have disappeared!
You're absolutely spot-on. I was annoyed when Telstra indicated via this forum that a) I'm not entitled to compensation because I'm not running a business and b) I'm not entitled to compensation because my broadband service wasn't interrupted during this fiasco. I started out being supportive of Telstra. Compensation was furthest from my mind, but the way that the PR side of things has been handled has certainly caused me to have a rethink. It's obvious from the comments on this forum that I'm not the only one who thinks that way.
When David Thodey took over at Telstra he made customer service his no. 1 priority, and things really improved. It seems that under the current regime standards are slipping back to where they were, with a lack of internal communications and with customers being treated like mushrooms.
What amuses me is that Telstra continues to be obsessive about requesting feedback from their customers ("Please stay on the line and answer a couple of questions"), but they seem to ignore the answers. Certainly when feedback is provided in large volumes via this forum, it is being totally ignored.
On the question of a base level of compensation, one of the contributors to this forum has reported that they received a credit equal to three months of their payments. To me that seems like a reasonable starting point, with more for demonstrated cases of extra cost or inconvenience. Of course, if everything isn't back to normal as promised four days from now, then that base figure will need to be revised upwards...
Helzbelz wrote:I've said previously that everyone should be given the same base amount of compensation, with extra for people who have suffered over and above eg tickets, discounts, wedding quotes, house completion issues etc.
in my case, I have, like others, spent significant amounts of time trying to fix it via settings based on the total bs info we first received. Then there is the rubbish complaints process - you can't think it is reasonable to have a supposed manager who tells me: I'm not trained in this matter. Hello, it's a complaint, at least route it to someone who knows about the issue, or provide decent info to your team.
We have not had information that that is consistent and reasonable that identifies the cause of the issue, why our accounts were affected but not others, where th emails have been and who could access them (this caused me a lot of stress due to some of the content), how they have fixed it and ensured it will not happen again. The communication has been contradictory, often incorrect and in general woeful.
i agree they can't separate a bundled service, it's either working or it isn't. I also refute the comment about it being an add-on. We pay for the supposed best service. We have not received it. We are still not receiving it. I am still getting emails appearing on hours or days delay, others are having new emails disappear.
we should all share what info we get, as we have been, to ensure there is some consistency and that nobody gets fobbed off just because they weren't lucky enough to get a reasonable complaint manager, or because their wheel wasn't squeaky enough.
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Re: Email Account Suspended
Hi,
Still no resolution, have not spoken with a telstra rep since 23rd-24th ??? 13 days without email or account access?
S
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Re: All email messages have disappeared!
27/03/17 11:15am Sydney time - Missing emails still missing.
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Re: Telstra Email certificate
Hey
Did you try the troubleshooting steps that Shellock mentioned above?
Is it only happening in Safari? Does it happen in Chrome or Firefox at all?
- Justyn
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Webmail Error message 'Mail box needs repair'
I have been trying to access my emails online via webmail and get the error message; ' your mailbox may need repair' how do i execute this repair. The emails are still coming thru on my smartphone.
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Re: Telstra Email certificate
Hi Justyn, Thank's for your reply . Tried all that Shellock advised to no avail. Contacted Telstra support and after 2 calls and 2 hrs and being passed to 5 Technical support staff with the last one not able to use her program to connect to my Mac they gave up and told me it was an apple Mac problem. They could be right as when I cancel the expired Openwave root authority certificate pop up on apple mail everything works as it should. I have marked the certificate as not trusted. As I could not find it in on my mac keychain I managed to put it in my log in on the keychain and then deleted it but it still shows as a pop up about twice a day when I log onto my mail. Cant seem to find it anywhere else on my Mac so assume it is in the system some where. Any advice welcomed ,would just like to delete the expired certificate and make it go away. Below is the name etc of Cert .Hope it gives some clues. Only happening on Safari Apple mail with Telstra. Gmail has no problems. Thankyou, John.
not ticked.
( ) Always trust " Openwave Messaging Inc " when connecting to " pop.telstra.com "
Openwave Messaging Inc
Root certificate authority
Expired Friday 24 Febuary 2017 at 9.52.44 am Australian Eastern standard time
x This root certificate is not Trusted
Hide certificate Cancel / continue.
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Re: Email Reactivation
My email says it has been deactivated - I have never used it and Telstra support seem unable to fix this in 4 phone calls (I have had nothing but trouble since moving house - if they can't sort it out soon I move providers forever)
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Re: Email Reactivation
My email says it has been deactivated - I have never used it and Telstra support seem unable to fix this in 4 phone calls (I have had nothing but trouble since moving house - if they can't sort it out soon I move providers forever)
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