Re: Bigpond Outage
If your account is suspended, it shouldn't allow you to log in. Which link are you using to access webmail? Are you able to send or receive emails? https://webmail.bigpond.com/webedge/do/oldlogin or...
View ArticleRe: transcode attachment
Hi All, I have confirmed that we are aware of this issue and while we work on a solution, please access and view attachments via an email program in the interim. - Shelly
View ArticleRe: Recipient Rejected IB603a
Exactly the same issue with my bigpond email address, have had the email address for almost 10 years but on the 8th August was unable to send or recieve emails, can log in to webmail fine and see all...
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Re: Email forwarding on old @bigpond.com account
Hi I am logging in to webmail and have tried all web browsers on both Windows 7 and Mac and just get the attached screens I can log in but on clicking “Forwarding” I just get taken to the second screen...
View ArticleRe: Bigpond Outage
I tried once more on my phone and my email seems to be back, without me doing anything. Thanks
View ArticleRe: Email forwarding on old @bigpond.com account
Thanks for the screenshot DavidG62 This does appear to be via the old login. Currently it is not possible to forward email from this system as it attempts to log you into the MyConnect view for the...
View ArticleRe: Email settings with VPN
Can you try using smtp.telstra.com with SSL and port 465 instead? - Shelly
View ArticleRe: Have setup Telstra Mail om Windows 10 ,test setup okay,but can send but...
Can you try utilising an alternative email program to see if this resolves the issue? There are free options available such as Mozilla Thunderbird. - Shelly
View ArticleRe: WHY AM I NOT RECEIVING ANY EMAILS? WHY CAN'T I FIND A PHONE NUMBER FOR...
Hi Cath1968, Can you log into webmail for that email address? From the error message that you provided, I suspect that your mailbox may be suspended....
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Re: Recipient Rejected IB603a
Ha ha that's hilarious. They will always find you for billing purposes.Make sure you ask them to send an email to your address & then when they get the rejection message - they forward that to the...
View ArticleRe: Telstras new email
What do you mean, "We recommend using port 465 for the outgoing mail server, however some users will find 587 will work best for them." Is what you are really trying to say, "If 465 stuffs up, use...
View ArticleRe: Telstra Mail - No emails and webmail features don't work
Thanks, I had the same problem when a secondary email account was moved to Telstra Mail. Could get to emails on my Android device but not PC. After a few fruitless searches for Telstra Mail settings...
View ArticleRe: IMAP issues with upgraded bigpond.net.au address
I have just heard back form outlook support.They say no SSL certicicates were found on bigpond.net.au and to contact my service admin.
View ArticleTelstra Mail - No emails and webmail features don't work
why the bloody hell is my outlook bigpond email suspended???? i have not been able to recieve emails for 4 days now due to telstra ineptness.. cannot set up email account using imap or pop3... get...
View ArticleRe: Telstra Mail - No emails and webmail features don't work
Hi mickg56 I'm sorry you've encountered an issue with your email service. There are some great resources to assist with troubleshooting Telstra Mail troubles you may encounter. If you're unable to...
View ArticleRe: Telstra Mail - No emails and webmail features don't work
I’m pleased that my post has helped others (JIM534 and merms61). I suspect that a lot of people also are experiencing similar problems with the settings of Kaspersky Total Security in order to access...
View ArticleRe: Can't access mail in Bigpond Webmail
Hi Jenny15.Within the email settings of the iPad, make sure you have selected the correct "delete from server" setting for your preference. I think you have the choice of "when deleted from trash" or...
View ArticleRe: Importing Contacts into Telstra Mail from Outlook 2007
Hello TonyM2, You just need to configure two accounts within your Outlook client (eg Outlook 2010), one pointing to Outlook.com, the other pointing to Telstra.com. Configure the Outlook.com account...
View ArticleRe: Telstras new email
The port used will vary depending on the email program and network configurations that customers have. Some will be successfully able to send email on only one. - Shelly
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